Consignment Terms
A short intro: Please clean all gear prior to arrival. We are limited on staff and see hundreds of new items every week! It is important to ensure shoes are free of dirt/mud, clothing is free of lint and pet hair, and gear is free of sand, dead leaves, etc. Remember to check pockets on clothing and gear - especially children's jackets! Anyone looking to consign a bike must first send an email with details and photos to be approved before bringing it in and have a recent tune-up ticket/receipt attached at the time of drop-off. Ok, few now that we got that out of the way- let’s dive in. Please keep reading below.
The High Tor Gear Exchange consignment model is based on our partnership with you, and sharing revenue when your items sell. Consignors can sell items to receive store credit or payment in the form of a check. High Tor writes a check to consignors at the beginning of each month when their account balance exceeds $20. Any payout under $20 can be made by request of the consignor. Consignors selling items for store credit are credited when an item sells. We use an online system that allows you to sign in, track the status of your items, and view your payouts. We use an online system that allows you to sign in, track your sales, and view your payouts.
Consignment Rates:
50/50 Split: Choose to sell your items for store credit and receive 50% of the selling price
25/75 Split: Choose to sell your items for a check payout and receive 25% of the selling price
$175 and up:Rates will be negotiated with a store manager
Pricing: High Tor Gear Exchange prices your items based on our experience selling similar items in a similar condition. Our system for pricing factors in the original price as well as current condition and saleability. The pricing of your item(s) could take one to several days, depending on the current volume of items to be priced.
Consignment Period: The consignment period is 100 days. Items for sale at High Tor Gear Exchange will stay on the sales floor for a minimum of 100 days. The consignment period begins when items are priced and placed on the store floor (not when items are dropped off). It is the responsibility of the consignor to retrieve unsold merchandise before 100 days have expired if they do not wish for their items to be donated. Consignors will not be notified of the status or expiration of their items but will be given online access to their account.
Sales and Discounts: High Tor Gear Exchange reserves the right to reduce prices at any time for sales or other promotions.
Seasonal Item Acceptance: High Tor Gear Exchange accepts items year-round but reserves the right to defer acceptance of certain items until they are in season.
Additional Terms: A 3% fee will be added to the price of all items to cover credit card processing fees and the mailing costs of consignor statements and checks. High Tor Gear Exchange will show respect and care for all consigned items. In the event of damage or loss due to theft, fire, water, vandalism, negligent handling by customers, or other adverse events, our liability is limited to the most recent list price of the item minus our commission.
FAQ
What does the consignment process look like?
The process begins when you bring your clean outdoor gear and clothing into the shop. If you have not consigned with us before you will sign up as a consignor and sign off on High Tor’s consignment terms. We then look through your items to determine which products we are able to accept. Items determined to not be a good fit regardless of retail price will be placed in the free bin, donated to Goodwill, Salvation Army, recycled, or discarded. If you have questions about what we can and can not accept please call us at 434.260.4026, or stop by the store.
How will I get paid?
We will send you a check (monthly) or give you store credit (available anytime) for your percentage of the sale. We use an online system that allows you to sign in and track your sales, and to view your payouts. If you are curious or have questions, please call us or come by the shop!
Retrieving unsold items
You are also welcome to pick up your item(s) anytime, for any reason, if they have not already sold, or been donated.
GEAR AND CLOTHING WE prefer to ACCEPT
In-season outdoor men’s, women’s and children’s clothing and shoes, rain jackets, ski jackets and outdoor winter coats, hiking boots, trail running shoes, climbing shoes, backpacks, stuff sacks, tents, tarps, camping hammocks, sleeping bags and mats, trekking poles, camping chairs, camping stoves, cookware, water bottles (stainless steel, Nalgene, Camelbak, Hydroflask, etc.), water filters, knives and utility gear, headlamps and camping lanterns, bear canisters, disc golf discs, kayaks, canoes, stand-up paddleboards (SUPs).
* Items must be clean.
What about Bikes and Biking accessories?
Please see this list to learn about which bicycle-related items we accept and which we do not.
GEAR WE CANNOT ACCEPT
Used protective gear (ATCs, harnesses, ropes, fall arresters, ascenders, cams, etc), protective helmets, BMX bikes, skis, snowboards, illegal knives, electronics (GPS’s, heart-rate watches, etc), team/ball sports equipment, cycling components.
*If you are not sure whether an item can be consigned, please feel free to swing by or give us a call before coming into the shop.
WHAT BRANDS ARE WE LOOKING FOR?
We prefer high-quality brands that are favored by outdoor enthusiasts but are happy to look into brands that are new to us. Some of our favorites include:
Arc’teryx, Asolo, Bedrock Sandals, Big Agnes, Black Diamond, Darn Tough, Chaco, Columbia, Cotopaxi, Deuter, ENO, Eddie Bauer, Garmont, Icebreaker, Innova, Keen, Kelty, La Sportiva, Lowe Alpine, Mammut, Marmot, Mountain Hardware, MSR, Ortovox, Osprey, Outdoor Research, Patagonia, Petzl, Rab, REI, Salomon, Salewa, SmartWool, The North Face, Thermarest, Vasque, Woolrich, Yama Mountain Gear
...and many more.
WHEN YOU COME INTO our store, you can expect to find used gear and clothing at bargain prices. We have found that our customers are not looking for Fashion brand clothing including: Banana Republic, GAP, Old Navy, Calvin Klein etc.
DO I NEED AN APPOINTMENT?
We will accept items anytime during our regular business hours (no appointment needed!).
What if one of my consigned items goes missing?
If an item is discovered missing during the consignment period of 100 days, and is not located by staff within 14 days, the item is assumed to be stolen and the consignor is reimbursed. (This is very rare in our shop)
If an item is discovered missing after the consignment period of 100 days, we place an "other" status on the item. Most often, the item has already been donated, and the status was not properly updated in our system due to human error. However, since we don't know for certain if that item was donated, picked-up, or stolen, we like to keep our data clean by using a unique status code. These cases are not typically reimbursed, since it is beyond the 100-day consignment agreement term, and the items were not requested to be returned in a timely manner from the consignor, thus they have become store property as is written into our contract. (This is also quite uncommon - most of our consignors who truly care to have items returned at the end of the term track their inventory online, and notify us during the last 1-2 weeks of their term that they will be in on a certain date to pick up all of their remaining inventory.)
What if my consigned item is damaged?
If the item is damaged in-store (accidents by customers or staff), the item is not purchased by the responsible party, and the item is still active in the 100-day term, the consignor is contacted, notified of the damage, and allowed the decision of how best to proceed with full support from the staff (reimbursement, reduction in price, pick-up, or free-bin).
If the item is returned within the 15-day period, but not in original condition, the store is able to decide whether or not to honor the return. This largely prevents equipment from being purchased, used for a weekend, and returned at the same cost without empowering our staff to intervene. If the damage is superficial, often the store will return the item and refund the customer (because we love our customers!), but move the now-damaged item into a store inventory account, keeping the original sale under the consignor (because we really love our consignors!). Essentially - the store takes the risk of selling that item at a lower cost without the original consignor being responsible for our customer support. This policy only formulated beginning in the pandemic, since we exclusively offered curbside service and our dressing rooms were closed for months. We have kept it as a policy because in our experience we have a very honest community. (Sometimes it's just easier to have your kid try on a pair of shoes at home, or sleep on that new sleeping pad in your living room, before committing to a back-country adventure relying upon the comfort and utility of those items. We get that.)
OTHER THINGS TO REMEMBER
In order to sell gear with us, you will sign a contract agreeing to our consignment policies.
Please give us a call (434) 260-4026 if you have questions about the gear you would like to sell.
You are always welcome to pick up your item(s) anytime, for any reason, if they have not already sold or been donated.
STILL HAVE QUESTIONS?
WE ARE HERE TO HELP! Call us at (434) 260-4026